181 Electrical (RINGWOOD)

Shoddy workmanship, negligent, non compliant work which resulted in rain water pouring onto live wire causing extensive water damage and fire risk for months. The owner Liam offered no apology, refused a refund and claimed that we were 'blackmailing' him and 'won't get anywhere with this' as we struggle through weeks of anxiety and stress trying to remedy the situation. I've attached some photos to showcase some of the damage. We booked them to replace 3 light fittings and 1 socket after reading the positive reviews. The porch light was installed loosely on an angle and the toilet light fell off within 24 hours. They fiddled around for 2 hours and the attending electrician Sam spent the majority of times on site prancing around cracking jokes and left his apprentice out to do all the work. After reporting the concerns to 181, they sent a 3rd electrician to repair their initial work and we thought that has to be it, but NO. It turns out, they moved our porch roof tile and left it open. We did not realize until the whole eave was soaking wet after 6 months. Rain water has been pouring directly on live wiring into the lamp. By the time we found out, the entire socket was rusted through and water has seeped into our living room ceiling. From that point on, we started a long stressful journey of chasing and coordinating repairs, with the owner Liam avoiding being present. He offered no apology and left his staff to deal with it. As part of the repair, the moldy asbestos eave sheets covered in debris had to be removed. The removal company they appointed brutely smashed the asbestos sheets to pieces and scattered debris all over our porch and windows with no wipe up. We were left with the clean up work and ended up with respiratory irritation afterwards. Their builder failed to spot repair the water stains on our living room ceiling and we were told the whole ceiling needs to be repainted which wasn't part of his job. As such, we requested a refund from 181 to compensate us for putting our family at fire risks, hours we had to take off work, stress and anxiety, asbestos dust exposure, and now the tail end jobs (ceiling repaint, eave paint smears etc) we'll have to pay for and do ourselves. We half expected them to offer it as it's the bare minimum, but were given a firm no. Liam screamed and hang up the phone on us as we decided to follow up after they stopped responding to emails. It was the first and only time we spoke with him. He showed no empathy, owned up to nothing, and insulted us verbally. Some of his staff are decent people which is probably where the good reviews came from, but he himself evidently has a different standard. We've been as patient and courteous as we could be in this awful situation but he felt no need to reciprocate. Unless he changes his attitude and mind, we'll have no choice but to take the matter further up. I strongly suggest that you pay a bit more and go elsewhere. It's not worth putting your family, property and mental health at risk. If you do employ them, you'd better hope nothing goes wrong. PS: wish we had read the negative reviews properly. Liam appears to have a habit of discrediting complaints through false statements and personal attacks. Please beware. Follow up result: they have now refunded the initial fee after we threatened with legal actions and consulting with Consumer Affairs. Still no apology from Liam though. Either way, it was extremely stressful and unpleasant. And now I have a stained ceiling to paint. His response of "acting in good faith" is a far stretch. They've done the minimum to avoid being sued, that's all.

We recently had electrical work done by 181 Electrical, and the experience was fantastic. Liam and Jordan were our electricians, and they were both exceptional. They were professional, friendly, and incredibly knowledgeable. They listened to our needs, offered great advice, and delivered top-notch workmanship. The whole process was smooth and completed to the highest standard. I highly recommend 181 Electrical, and a special thanks to Liam and Jordan for their excellent service!

Our family has used 181 Electrical a few times now. Today we had a ceiling fan installed in our alfresco area. We always get sound advice for all our questions and concerns whether it’s over the phone or by email. Their office always reply to our emails and the electricians are courteous, reliable, honest and on time. Their communication is first class. Our family recommend them for any electrical work small or large.